- 1.Charter of Patient Rights and Responsibilities
- 2.Review and revision of Charter
- 3.Patient rights
- 4.Patient rights: further provision
- 5.Duty to uphold the health care principles
- 6.Health care principles
- 7.Health care principles: guidance and directions
- 8.Treatment time guarantee
- 9.Treatment time guarantee: further provision
- 10.Breach of the treatment time guarantee
- 11.Treatment time guarantee: guidance and directions
- 12.Treatment time guarantee: suspension
- 13.Treatment time guarantee: key terms
- 14.Encouragement of patient feedback etc.
- 15.Arrangements for handling and responding to patient feedback etc.
- 16.Repeal of the Hospital Complaints Procedure Act 1985
- 17.Patient advice and support service: establishment and funding
- 18.Patient advice and support service
- 19.Duties to share information
- 20.Protections and limitations
- 21.Powers of the Scottish Ministers
- 22.Payments to or in respect of certain persons infected with hepatitis C as a result of NHS treatment etc.: eligibility
- 23.Interpretation
- 24.Ancillary provision
- 25.Orders, regulations and directions
- 26.Short title and commencement
- SCHEDULEHealth care principles to be upheld by relevant nhs bodies and relevant service providers
- Patient focus
- 1.Anything done in relation to the patient takes into account.
- 2.Patients are treated with dignity and respect.
- 3.Privacy and confidentiality are respected.
- 4.Health care is provided in a caring and compassionate manner.
- 5.Support necessary to receive or access health care is available.
- 6.The patient's abilities, characteristics and circumstances are considered.
- 7.(1) Regard is had to the importance of providing the.
- 7A.(1) Regard is to be had to the importance of.
- 8.The range of options available in the patient's case is.
- 9.Health care is based on current recognised clinical guidance.
- 10.No avoidable harm or injury is to be caused to.
- 11.Patients are cared for in an appropriate environment which is.
- 12.Patients participate as fully as possible in decisions relating to.
- 13.Patients are provided with such information and support as is.
- 14.Patients are encouraged to treat any person involved in the.
- 15.Communication about a patient's health and wellbeing or, where the.
- 16.Communication about general services and processes and decisions is clear.
- 17.Issues of concern are dealt with reasonably, promptly and in.
- 18.Waste of resources in the provision of health care is.
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- Patient focus